Limited | Gurugram, Haryana
Phase 1: RDSS-Compliant MDM Platform | Rev 2
This is a fixed-cost engagement where Trinesis develops, tests, and deploys the complete 100% RDSS-compliant MDM platform including consumer apps and bill payment integration. HPL gets full source code, documentation, and training. HPL owns the platform outright - no recurring license fees.
| Component | Description | Investment |
|---|---|---|
| CORE MDM PLATFORM RDSS REQUIRED | ||
| MDM Core Platform | VEE engine, data management, time-series storage, standard analytics, business rules engine | Included |
| Operations Dashboard | Web-based dashboard with role-based access control, real-time monitoring, KPI visualization | Included |
| HES Integration Layer | Native connector for HPL HES, REST/MQTT adapters, event forwarding, command interface | Included |
| Reporting Engine | Standard reports (50+), trend analysis, data export (PDF/Excel/CSV), scheduled reports | Included |
| CONSUMER APPS RDSS REQUIRED | ||
| Consumer Web Portal | Usage dashboard, bill history, payment history, service requests | Included |
| Consumer Mobile App | iOS & Android apps - usage view, bill pay, push notifications, outage alerts | Included |
| Bill Payment Gateway | Razorpay/PayU integration - UPI, cards, net banking, payment receipts | Included |
| Prepaid Meter Support | Balance check, recharge, low-balance alerts, usage rate display | Included |
| Notification System | Push notifications, SMS, email - bill reminders, outage alerts, payment confirmations | Included |
| DEPLOYMENT & GO-LIVE (5 Weeks) | ||
| Infrastructure Setup | Production environment setup, security hardening, cloud/on-premise configuration | Included |
| Data Migration | Consumer master data, meter registry, historical data migration (if applicable) | Included |
| Pilot Deployment | Deploy for subset of meters/feeders, end-to-end validation, performance testing | Included |
| Training & Documentation | Admin training, user training, technical documentation, deployment guide | Included |
| Go-Live & Stabilization | Full rollout, app store submissions, monitoring, bug fixes, handover | Included |
| Total Phase 1 Investment | ₹75,00,000 | |
Production-ready MDM system with all Phase 1 features
Complete codebase with documentation - HPL owns it outright
Training for HPL team to operate and maintain the platform
Industry-standard support structure aligned with enterprise software best practices and AMISP guidelines.
2 weeks post go-live intensive support
12 months from go-live
Year 2 onwards (renewable)
| Priority | Description | Response Time | Resolution Target |
|---|---|---|---|
| P1 - Critical | System down, no workaround available | 30 mins | 4 hours |
| P2 - High | Major feature impacted, business affected | 2 hours | 8 hours |
| P3 - Medium | Feature degraded, workaround exists | 4 hours | 2 business days |
| P4 - Low | Minor issue, cosmetic, enhancement request | 8 hours | 5 business days |
Ticket logging, basic troubleshooting, FAQs, user guidance, escalation to L2
Configuration changes, workarounds, data fixes, log analysis, escalation to L3
Code fixes, patches, security updates, performance tuning, root cause analysis
Milestone-based advance payments linked to project deliverables.
Additional capabilities beyond RDSS requirements, to be scoped separately after Phase 1.
Travel expenses for site visits and knowledge transfer sessions are billed separately on actuals.
| Flight (Pune-Delhi) | ₹8,000 - ₹12,000 |
| Hotel (per night) | ₹4,000 - ₹6,000 |
| Local Transport (per day) | ₹1,500 - ₹2,500 |
| Per Diem (meals) | ₹1,500/day |
Typical 3-day visit (1 person): ₹25,000 - ₹35,000
| Discovery Workshop | 2-3 people × 5 days |
| HES Integration | 2-3 people × 5 days |
| UAT Support | 2-3 people × 5 days |
| Training & Handover | 2-3 people × 5 days |
| Total Estimated | ₹4,00,000 - ₹6,00,000 |
Billed on actuals with receipts. Additional visits as needed.
The investment above covers software development, training, and warranty support. Infrastructure costs are separate and will depend on HPL's deployment choice:
This document is confidential and proprietary to Trinesis Technologies Pvt. Ltd. It is shared exclusively with HPL Electric & Power Limited for evaluation purposes only. No part of this document may be disclosed, reproduced, or distributed to third parties without prior written consent.
Ref: TRIN/PROP/HPL/2026-02-C | Classification: Confidential | Valid Until: March 15, 2026